Purchase a Permit for an Existing Project

 

The Customer Online Service Menu is the main Customer Portal screen. It allows you to access different screens and carry out various activities while using the Customer Portal.

 

1. To begin the new permit process, select a customer or contractor from the drop down list.
2. Click the Buy a New Permit button.

 

 

NOTE: If your street name is not listed here, contact the City of Houston.

 

1. Select the Property Address option from the drop down list.
2. Enter the street number and street name of the address that will be associated with the new permit.
3. Click the Search for Address button.
4. Select the matching street name from the list. Click here to view this step.
5. Select the matching address from the list. Click here to view this step.

 

 

 

1. Once you have found the correct address, the iPermits Project Results screen will list all projects associated with the selected address.
2. Click the appropriate Project Number button to configure fees for a new permit.

 

 

1. Navigate to the iPermits Project's Permit Summary screen, as outlined above.
2. Click the Add an Additional Permit button.

 

 

1. Select a building category from the Building Category drop down list.
2. Select a permit type from the Permit Type drop down list.
3. Enter an accurate description of the work associated with the selected permit.
4. Select the check box to certify that adding a new permit to the project is necessary.
5. Click the Verify This Data and Begin the New Permit Application Process button.

 

 

The Configure the Appropriate Fees screen is used to calculate permit fees. Once holds have been lifted, you can enter item counts on this screen to accurately calculate permit fees.

 

1. Enter the item count for each fee description related to the new permit.
2. Enter additional item counts, as necessary, for each fee description.
3. Click the Calculate/Recalculate the Permit Fees button to calculate the total permit fee.
4. Select the check box to verify that the permit fees accurately reflect the work associated with the permit. If the project details change, you may need to apply for additional permits. You will be responsible for the additional permit fees.
5. Click the Finalize this Sales Order button to continue with the purchasing process on the Shopping Cart Maintenance screen.

 

 

 

1. After calculating fees, select the check box to verify that the permit fees accurately reflect the work associated with the permit. If the project details change, you may need to apply for additional permits. You will be responsible for the additional permit fees.
2. Click the Finalize this Sales Order button to continue with the purchasing process on the Shopping Cart Maintenance screen.

 

 

The ILMS Shopping Cart Maintenance will display a list of all sales orders placed into the reviewed shopping cart. Once any holds have been lifted, you can continue with the purchasing process.

 

NOTE: Click here to view the ILMS Shopping Cart Maintenance screen before any sales order holds have been lifted. If the Shopping Cart Maintenance screen lists any hold details, you will not be able to purchase a permit until holds have been removed.

 

1. Select a Sales Order from the list.
2. Click the check box to select the sales order for payment.
3. Click the Charge This to My Credit Card button.

 

 

The Electronic Payment Shopping Cart Maintenance screen is used to record billing details, such as the responsible financial party and billing address. The screen also displays the E-Pay Tracking number for the new sales order.

 

1. Select the Credit Card Holder Type. You can select Individual or Corporation/Firm as necessary.
2. Enter the complete billing address.
3. Click the Update Payer Information button to save billing details.

 

 

Once you have entered your billing contact information, click the Charge This to my Credit Card Account button.

 

 

This window allows you to continue the credit card payment process. Once you select OK, you will not be able to make changes to this sales order. If you select Cancel, you can make changes to this sales order and resubmit the payment request.

 

Click the Ok button to continue with the purchasing process.

Click the Cancel button to cancel the purchasing process.

 

 

 

The Chase screen is used to notify you that by selecting either Make Payment option, you will be transferred to a credit card payment site managed by Chase/JP Morgan. The City of Houston will not capture or retain any credit card information.

 

• If you are a registered user, click the Make Payment - Registered Payer Payment button. This tutorial will discuss this option.
• If you are an unregistered user, click the Make Payment - Unregistered Payment button.
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The payment screen is used to enter your credit card payment details. You can cancel the transaction without incurring the convenience fee by clicking the Cancel button.

 

1. Enter your credit card number in the Card Number field.
2. Click the Continue button to continue with your purchase.

 

 

 

 

1. Enter the Cardholder Name as listed on the credit card.
2. Select the credit card expiration date month and year.
3. Select Yes to save the account information.
4. Select No to not save the account information.
5. Enter an account nickname in the Nickname field. This is required.
6. In the Card Billing Address section:
   • Select the Use Profile Address as Billing Address option to use the address associated with your user profile as your billing address. Your user profile address will be displayed for review here.
   • Select the Use New Billing Address Entered Below option if you want to use a different billing address. Enter the full billing address in the fields below.
7. Click the Continue button to continue the payment process.

 

 

 

 

Use this screen to review your billing and credit/debit card payment details. If payment details are correct, you can process the credit card payment. Once you have confirmed payment, you will automatically be returned to the ILMS Customer Portal.

 

1. Review payment details on the Verify Payment screen.
2. Enter your email address.
3. Select the Send Me An Email Confirmation option to receive a confirmation of your credit card payment via email.
4. Enter the 3 digit security code located on the back of your credit or debit card.
5. Click the Confirm button to process payment.

 

 

Once you have successfully paid for a permit, you will be returned to the ILMS Customer Portal. The Sales Order status for the purchased permit will now be listed as Processed